ServiceNow Implementation Guides
Comprehensive, workshop-driven implementation guides covering ITSM, CMDB, HRSD, Asset Management, and Sales & Order Management. Based on proven ServiceNow implementation methodology.
Workshop-Driven Framework
Based on ServiceNow's proven workshop methodology used in enterprise implementations.
Pre-Workshop
Preparation and stakeholder alignment
Key Deliverables:
- Agenda
- Stakeholder list
- Current state documentation
- Workshop materials
Workshop Execution
Structured workshops with key stakeholders
Key Deliverables:
- Process designs
- User stories
- Requirements
- Decision logs
Post-Workshop
Analysis and implementation planning
Key Deliverables:
- Workshop summary
- Implementation plan
- Resource requirements
- Timeline
Implementation Guides
Comprehensive implementation guides for major ServiceNow products and solutions, each following our proven workshop methodology.
Implementation Methodology
Our proven 5-phase implementation approach ensures successful ServiceNow deployments with stakeholder engagement and clear deliverables.
Key Modules:
Key Features:
- Workshop-driven approach
- Stakeholder engagement
High-Level Design (HLD) Template
Comprehensive, generic High-Level Design template for ServiceNow module implementations. Use for ITSM, CMDB, HRSD, Asset Management, SOM, or any ServiceNow module. All sections are flexible—adapt or skip based on your project needs.
IT Service Management (ITSM)
Complete ITSM implementation guide covering Incident, Problem, Change, and Knowledge Management with workshop-driven methodology.
Key Modules:
Key Features:
- Workshop-driven requirements gathering
- Process design and optimization
Configuration Management Database (CMDB)
Comprehensive CMDB implementation guide with discovery, data modeling, and integration best practices.
Key Modules:
Key Features:
- CSDM compliance framework
- Discovery and mapping automation
Human Resources Service Delivery (HRSD)
HRSD implementation guide covering Employee Service Center, HR Case Management, and self-service capabilities.
Key Modules:
Key Features:
- Employee self-service portal
- HR case lifecycle management
Asset Management
Asset Management implementation guide with procurement, lifecycle management, and financial tracking.
Key Modules:
Key Features:
- Procurement workflow automation
- Asset lifecycle tracking
Sales & Order Management (SOM)
SOM implementation guide based on Yokohama workshop methodology covering lead-to-cash processes.
Telecommunications Service Management (TSM)
TSM implementation guide for telecom providers with network orchestration and service assurance.
Key Modules:
Key Features:
- Network service orchestration
- Service assurance workflows