Professional Experience

A decade of experience transforming enterprises through innovative ServiceNow solutions, AIOps automation, and digital transformation strategies.

Career Journey

ServiceNow Practice and Delivery Head@ MOURI Tech LLC
02/2023 - 11/2024 USA
Responsible for driving sales and solution activities, including solution design and project planning. Led multiple ServiceNow implementations and deliveries for customer accounts. Implemented solutions for ITSM, Telecom Order Management, Telecom Network inventory, Customer Service Management and HR Service Delivery.
  • Drove sales and solution activities for ServiceNow practice.
  • Led multiple ServiceNow implementations and deliveries.
  • Implemented ITSM, Telecom Order Management, Network Inventory, CSM, HRSD.
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ServiceNow Practice and Delivery Manager@ Zensar Technologies
02/2016 - 11/2023 USA/UK
Lead end-to-end ServiceNow implementations for clients across the USA and UK. Managed the entire project lifecycle, from presales demos to project closure. Successfully implemented solutions across ITSM, ITOM, Project Portfolio, and HR modules.
  • Managed project lifecycle from presales to closure.
  • Implemented ITSM, ITOM, Project Portfolio, HR modules.
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Architect@ Happiest Minds Technologies
10/2015 - 01/2016 India
Implemented Knowledge Management and CMDB discovery. Integrated ServiceNow with Nagios Monitoring and architected integrations with New Relic, SolarWinds, and OpsGenie.
  • Implemented Knowledge Management and CMDB discovery.
  • Integrated ServiceNow with Nagios, New Relic, SolarWinds, OpsGenie.
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Service Manager@ S P Global
11/2014 - 10/2015 India
Led system implementation, covering both Service Management and Project Management. Managed ServiceNow implementation modules, including access control, security, and UAT Regression testing.
  • Led system implementation for Service Management and Project Management.
  • Managed ServiceNow modules: access control, security, UAT Regression testing.
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Process Manager@ Broadridge Financial Solutions
08/2007 - 10/2014 India
Led the design and implementation of an enterprise IT service delivery model. Implemented ITSM processes, standards, and a customer-responsive service catalog.
  • Designed and implemented enterprise IT service delivery model.
  • Implemented ITSM processes and service catalog.
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Senior Technical Associate@ ADP Private Limited
09/2004 - 07/2007 India
Automated several processes and reduced manual efforts for the team. Successfully implemented ITSM for in-house and vendor support environment support business models.
  • Automated processes and reduced manual efforts.
  • Implemented ITSM for in-house and vendor support.
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Featured Projects

AI Framework for Service Management

Multiple Clients

Led the creation of a cutting-edge AI Framework for Service Management—integrating Generative AI and Agentic AI to redefine automation, decision-making, and user experiences. This wasn’t just about technology; it was about building intelligent systems that anticipate needs, solve complex challenges, and transform how enterprises operate.

Impact:

Enabled advanced automation and predictive analytics for service management.

Technologies

ServiceNow
AI
Gen AI
Agentic AI

Achievements & Recognition

CEO (Chief Executive Officer) Award

2022

Recognized for outstanding leadership and business impact.

Business Unit Head Special Mention Award

2021

Awarded for exceptional contribution to business unit success.

Annual Excellence Award

2019

Honored for consistent excellence in project delivery.

ServiceNow Certified Architect

2023

Achieved ServiceNow Architect certification, demonstrating top-level expertise.

Ready to Work Together?

Let's discuss how my ServiceNow expertise can help transform your organization's digital capabilities.