About Me

A ServiceNow Certified Expert and Service Management leader with over 20 years of experience driving IT Service Management excellence, digital transformation, and enterprise automation. Proven in orchestrating complex initiatives, delivering measurable business value, and empowering global teams.

Professional Summary

I specialize in architecting and delivering scalable ServiceNow solutions for global enterprises. My expertise spans ITSM, ITOM, HRSD, Telecom, Asset Management, and more. I am passionate about process optimization, automation, and enabling digital transformation for clients across industries.

As a leader, I have managed cross-functional teams, driven pre-sales and delivery, and ensured successful project outcomes for Fortune 500 clients. I am committed to continuous learning and sharing knowledge with the ServiceNow community.

20+ Years Experience
Multiple Global Certifications
Global Enterprise Clients
Multi-Industry Expertise

Certifications & Credentials

Professional certifications that validate my expertise in ServiceNow and related technologies

Certified ServiceNow Technical Architect (CTA)
Certified ServiceNow Administrator
Certified ServiceNow Application Developer
Certified ServiceNow Implementation Specialist (ITSM, Discovery, Service Mapping, PPM, HRSD, SAM)
Certified Performance Analytics, Virtual Agent, Agent Intelligence, Asset Model Management, HR Integrations
ITIL V3 Foundation
PMP
Togaf 9.2 Certified - 2021

Technical Skills & Expertise

Comprehensive skill set across ServiceNow platform and related technologies

ServiceNow Platform

IT Service Management
IT Operations Management
HR Service Delivery
HW Asset Management
Software Asset Management
Customer Service Management
Service Mapping
Enterprise Asset Management
Telecom Order Management
Telecom Network Inventory
Project Portfolio Management
Strategic Portfolio Management
Governance, Risk and Compliance
Performance Analytics
Now Assist

Development

JavaScript
HTML
Java
SQL
Git
Web Services
Third-party Integration
Generative AI
Agentic AI

Architecture

Solution Design
Process Optimization
Automation
Stakeholder Management

Leadership

Project Management
Team Leadership
Stakeholder Management

Let's Connect

Interested in discussing ServiceNow solutions or digital transformation? I'd love to hear from you.