About Me
ServiceNow Certified Technical Architect (CTA) with 20+ years in IT—specializing in enterprise-scale ServiceNow from discovery and solution design through build, integration, and production rollout. I combine hands-on delivery with presales and architecture leadership (80+ engagements) to turn business goals into secure, upgrade-safe platform outcomes.
Professional Summary
I architect and deliver complex ServiceNow programs end to end, covering discovery, technical and solution design, configuration and development, integrations, governance, and go-live, with a focus on scalable, secure, high-performing platforms. My hands-on experience spans core modules including ITSM, ITOM, HRSD, CSM, GRC, ITBM/PPM, Sales and Order Management (including telecom order management), and asset management (HAM/SAM), plus custom applications and cross-enterprise integrations.
I lead presales and solution architecture: workshops, roadmaps, demos, RFP/RFI responses, and estimates, translating business objectives into designs teams can execute, with strong stakeholder alignment, change management, and documentation. I am recognized for innovation through automation, Generative AI, Predictive Intelligence, and Virtual Agent, including enterprise AI frameworks, Now Assist, Teams and Jira/Confluence integrations, and operational visibility through AI Control Tower style dashboards.
Today I lead a ServiceNow practice at MOURI Tech (Associate Vice President), owning portfolio delivery, presales, and customer outcomes across global engagements, building teams, accelerators, and governance that improve win rates, delivery quality, and long-term platform value.
Certifications & Credentials
Professional certifications that validate my expertise in ServiceNow and related technologies
Technical Skills & Expertise
Core competencies across the ServiceNow platform, AI and automation, integrations, presales, and practice leadership